In less than two weeks our sofa return rate had halved. I called finance to make sure it wasn’t a reporting bug.
- Returns
- −14%
- Average order value
- +6.2%
- Support calls
- −8%
Directional, vs. the store’s trailing 90-day baseline; early-access stats.
Shoppers who previewed at least one item converted at higher basket sizes.
Measured on shoppers who previewed at least one item.